If I ever get my money back I will never go to this casino again!! However, we completely respect your decision and have ensured that your request was processed swiftly and efficiently.We’re sorry to see you go and appreciate the time you spent with us. Dear David,Thank you for sharing your feedback. Your recommendation is incredibly valuable to us, and it motivates us to keep delivering excellent service.Thank you once again for your kind words!
- Based on reviews, created with AI
- They blocked my account as soon as I lost more than 1500€.
- Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews.
- We strive to provide attractive offers that enhance your gaming experience and make every visit exciting.Your feedback helps us ensure we’re delivering the best possible service.Wishing you continued enjoyment and success in your gaming adventures with us!
- Make you jump through so many hoops for verification, can only withdraw £500 a week (but… See more
- The following table provides details on the casino’s win and withdrawal limits.
Make you jump through so many hoops for verification, can only withdraw £500 a week (but… See more They do not have a UK licence.Absolute scam of a casino. Still not the withdraw on my bank account. The company does not respond ignore me when i gave my mail in chat They ignore me on emailI go to bilderlings to get the money they make disapear on the account they blocked my account 3 deposits money went straight thru not a feature for free spins in sight..DISGUSTINGNow they won’t close my account when I’ve emailed 3 times asking they just…
Bonuses
- We take pride in ensuring that our players find everything they need with ease, and it’s wonderful to see that reflected in your feedback.While we may not have a store with prizes at the moment, we’re always looking for ways to enhance our offerings.
- High level of comfort and regular promotions and bonuses make playing at this casino a pleasure.It also has very attractive bonus programs for regular players.
- The gaming platform works smoothly and all games and pages load quickly.
- Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
- We’re absolutely delighted to hear that our casino has exceeded your expectations.It’s great to know that you’re enjoying the smooth functionality of our platform and the fast loading times of both games and pages.
- Our support team is dedicated to providing prompt and effective assistance, so we’re pleased to hear they met your expectations.Your positive feedback is a great boost for us and reinforces our commitment to delivering excellent service.
The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account. As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process. The casino stated that the player’s account was not verified, which was why the withdrawal had been canceled. The Complaints Team communicated that, despite efforts to advocate for the player, the casino’s decision to void the winnings was upheld due to inconsistencies during the verification process. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed.
Our independent casino review team has taken a detailed look at JackTop Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. High level of comfort and regular promotions and bonuses make playing at this casino a pleasure.It also has very attractive bonus programs for regular players. Top casino with a simple and convenient interface.Verification takes an hour, maybe a little more and you can immediately dive into the game.For new players provide attractive promotions and bonuses! Ensuring a smooth and convenient experience for our players is one of our top priorities.We’re also glad to hear that new players are enjoying the quality and fast loading of our site. Dear Hazel Clarke,Thank you so much for your wonderful review of our online casino!
Onze Winnaars
New players will love the quality and fast loading of the site. Cool casino with a user-friendly interface and a variety of deposit and withdrawal methods! Your satisfaction is our priority, and we’re thrilled that you’re very pleased with your experience.Kind Regards,Jacktop Casino Team
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Despite having a verified profile, her withdrawal attempts of €500 were denied with inconsistent reasons regarding her verification status. The Complaints Team expressed appreciation for the player’s cooperation and encouraged feedback on their services. The issue was resolved when the player confirmed receipt of the withdrawal amount of 1250 euros, and the complaint was marked as resolved in the system. The player from the Netherlands had requested a withdrawal less than two weeks before submitting this complaint. The casino failed to respond adequately to the complaint, leading to the case being marked as unresolved by the Complaints Team. Despite multiple submissions and explanations, the casino insisted on a selfie with the account visible, which the player could not provide due to device limitations.
When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources. Learn about Trustpilot’s review process. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. As a pro online gambler this was a very good experience. We’re thrilled that you find our casino cool and appreciate our user-friendly interface, as well as the variety of deposit and withdrawal methods we offer.
Despite multiple requests for a specific selfie for identity verification, the player did not provide the required documentation. Ultimately, the complaint was closed since the player stopped responding. The Complaints Team extended the response time multiple times recommending the player to submit better-quality selfies to the casino. Despite providing a selfie with ID and a utility bill, the casino continued to request the same documents, causing frustration and delays in accessing his funds. The player from Ireland faced ongoing verification issues with Jacktop Casino, having submitted the required documents multiple times over the past month without resolution. However, after multiple attempts to resolve the issue, the player did not respond adequately, leading to the rejection of the complaint due to insufficient cooperation.
The gaming platform works smoothly and all games and pages load quickly. The support team was responsive, and any issues were resolved efficiently. I quickly verified my account by uploading documents and contacting support via chat. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. Withdrawals take weeks, technicalIssues in abundance and the bonuses can only be played on silly games.
Very nice casino with excellent…
I will update this review once I receiv… I strongly advise everyone to stay away from this casino.Every time you win, you end up waiting two weeks or even longer to receive your payout. Some consumers have also reported issues with contacting the casino, noting that they have not received any responses to their inquiries.See more Some people mention low withdrawal limits. Based on reviews, created with AI
It is solely your responsibility to understand and comply with the laws and regulations concerning online gambling in your country at all times.We appreciate your patience and would like to assist you further with any specific issues you’re facing. Dear F.,Thank you for taking the time to share your feedback. Dear Anne Beckenbauer,Thank you so much for your fantastic review! A wide range of games with incredibly cool and amazing, and most importantly modern design!
Loyaliteitsprogramma en VIP-voordelen
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index. When seeking out an online casino to jacktop casino play at, we consider it crucial for player to not take this fact lightly. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. Considering our estimates and the factual data we have collected, JackTop Casino appears to be an average-sized online casino. In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review.
Jacktop Casino is an online casino that offers a variety of games for players to enjoy, including slots, table games, and live dealer games. However, there are mixed opinions about the staff and customer service in general, with a low consensus among reviewers.Several consumers report issues with the payment system, specifically regarding withdrawal times, which are often slow. Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackTop Casino, managing your account, withdrawals, or other matters. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.
The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Our database presently holds 4 bonuses from JackTop Casino, which are listed in the ‘Bonuses’ section of this review. JackTop Casino has an average customer support, judging by the results of our testing. The following table provides details on the casino’s win and withdrawal limits. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
Payment methods, win and withdrawal limits
We strive to ensure that every interaction is as supportive and helpful as possible, and your feedback confirms that we’re on the right track.We’re thrilled that you’re enjoying our extensive range of slots and the new bingo format. Very nice casino with excellent customer service! However, we acknowledge that it can sometimes be a complex process.If you are encountering difficulties with verification or withdrawal, we highly recommend reaching out to your VIP Manager. Our verification process is designed to protect both our players and the integrity of our platform, and we strictly adhere to our standards and regulations. It’s important to us that all our players feel supported and heard.We can confirm that your account has been closed as per your request. We’re absolutely delighted to hear that our casino has exceeded your expectations.It’s great to know that you’re enjoying the smooth functionality of our platform and the fast loading times of both games and pages.
The requirement for photos with the casino account as the background posed an additional challenge for users without a computer. The casino’s communication and complaint handling were also found to be insufficient, with no genuine engagement or resolution offered. It was found that JackTop Casino did close the account upon the final explicit request, but failed to act on clear signs of gambling distress and did not provide adequate responsible gambling support or timely account closure despite repeated warnings. The player from the Netherlands filed a serious complaint against Jacktop and Bm.bet for gross negligence in handling his account.
Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback. It’s great to know that you found our customer service excellent and our handling of withdrawals correct.We take pride in offering a wide selection of high-quality games that are both entertaining and fast-paced. Great customer service and correct withdrawal handeling.The games are good and fast.TOP We are thrilled to hear that you find our casino to be the best choice for your gaming experience.We take pride in providing an easy-to-navigate site, fast-loading games, and a wide variety of games with appealing designs and graphics. Our support team is dedicated to providing prompt and effective assistance, so we’re pleased to hear they met your expectations.Your positive feedback is a great boost for us and reinforces our commitment to delivering excellent service. Some reviewers highlight the fast deposit times and the helpfulness of the customer support staff, especially the VIP service.
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